Shipping policy

At KEYUMI, we are committed to delivering your orders in a timely and secure manner. This Shipping Policy outlines the terms and conditions related to order processing, dispatch, delivery, and shipping charges.

By placing an order with KEYUMI, you agree to the terms stated below.

1. Order Confirmation

a. Cash on Delivery (COD) Orders

  • All COD orders are subject to telephonic confirmation.
  • Customers will receive a confirmation call within 24 hours of placing the order.
  • Orders will only be processed after successful confirmation.

b. Prepaid Orders

  • Prepaid orders are automatically confirmed upon successful payment.
  • No additional confirmation is required.

2. Order Processing & Dispatch

a. COD Orders

  • Once the order is confirmed via call, it will be dispatched within 24–48 hours.

b. Prepaid Orders

  • Orders will be dispatched within 24–48 hours of order placement.

3. Delivery Timelines

a. COD Orders

  • Estimated delivery time is 5–7 business days from the date of confirmation.

b. Prepaid Orders

  • Estimated delivery time is 5–7 business days from the date of order placed.

4. Delivery Partners

  • KEYUMI partners with reputed courier and logistics providers to ensure reliable delivery.
  • Delivery timelines may vary depending on location, logistics conditions, and external factors.

5. Shipping Coverage

  • KEYUMI ships across serviceable locations.
  • Delivery availability may be limited in certain remote or restricted areas.

6. Shipping Charges

  • Shipping charges are calculated based on the customer’s delivery location and may vary accordingly.
  • KEYUMI may offer free shipping under the following conditions:
    • On prepaid orders
    • On orders above ₹999
    • During special promotions, sales, or limited-time offers
  • KEYUMI reserves the right to modify shipping charges and free shipping eligibility at any time without prior notice.

7. Order Tracking

  • Once the order is dispatched, customers will receive tracking details via SMS, WhatsApp, or Email (as applicable).
  • Customers are responsible for tracking their shipment using the provided details.

8. Delays & Exceptions

While we strive to meet the stated timelines, delays may occur due to:

  • Public holidays or unforeseen circumstances
  • Natural disruptions or weather conditions
  • Courier or logistics delays beyond our control

KEYUMI shall not be held liable for delays caused by such external factors.

9. Failed Deliveries

  • If a customer is unavailable at the time of delivery, the courier partner may attempt re-delivery.
  • In case of repeated failed attempts, the order may be returned to origin (RTO).
  • KEYUMI reserves the right to cancel such orders or restrict future COD services.

10. Important Notes & Legal Disclaimer

  • Customers must provide accurate and complete shipping details at the time of order placement.
  • KEYUMI is not responsible for delays or non-delivery due to incorrect address or contact details.
  • Any delivery timeline provided is an estimate and not a guaranteed commitment.
  • Shipping benefits such as free shipping are conditional and may change without notice.
  • KEYUMI reserves the right to refuse or cancel any order at its sole discretion.
  • Shipping timelines may vary during high-demand periods, sales, or promotions.
  • By placing an order, the customer agrees to all terms outlined in this policy.
  • This policy is subject to change without prior notice.